A IMPACT OF EMOTIONAL LABOR ON ORGANIZATIONAL COMMITMENT WITH MEDIATORY ROLE OF SELF-EFFICACY AMONG CALL CENTRE EMPLOYEES IN PAKISTAN

Authors

  • QUDSIA JAB QUDSIA JAB CUST Author

Keywords:

The purpose of this paper was to examine the impact of emotional labor on organizational commitment with mediatory role of self-efficacy. Data were collected from 120 employees working in different Call Centers across Pakistan using a questionnaire. Results indicate that emotional labor is negatively associated with organizational commitment even though the relationship is insignificant. While mediatory role of self-efficacy is established, implications are also discussed

Abstract

IMPACT OF EMOTIONAL LABOR ON ORGANIZATIONAL COMMITMENT WITH MEDIATORY ROLE OF SELF-EFFICACY AMONG CALL CENTRE EMPLOYEES IN PAKISTAN

Published

2014-01-01

Issue

Vol. 2 No. 1 (2014): Isseu 1 Volum 2 jul 2014

Section

Articles