Impact of Servant Leadership on Project Success: A Case of Mediation Analysis

Abstract

Guided by social exchange theory, this research explores the influence of servant
leadership on project success and scrutinizes the mediating roles of team identity, team communication, team empowerment, and team performance. Utilizing a cross-sectional design,
data were gathered from 350 professionals actively engaged in leading Information Technology firms in Pakistan. The collected data were meticulously evaluated through Smart PLS-4
to uncover the underlying relationship between servant leadership and project success. The
findings affirm that servant leaders’ effects project success positively. Moreover, team identity,
team communication, empowerment, and performance intervene this affiliation. The study
findings underscore the significance of servant leadership for Information Technology firms
aiming to realize project success. Project leaders are encouraged to embrace servant leadership behaviors to advance team dynamics and overall project outcomes. This study makes a
substantial contribution by empirically demonstrating the mediating function of key team dynamics in the association amid servant leadership and project success within the Information
Technology firms.